Online Travel Companies
We help online travel companies strengthen payment-security processes, evaluate site performance, and improve customer analytics.
Travel intermediaries
Travel Industry Solutions
Travel is fundamentally about movement, especially in the fast-paced realm of travel intermediaries. As the industry grows, management faces rapidly changing technology and an evolving marketplace across customers, suppliers, channels, transactions, service, and enterprise operations.
Relevant travel systems include Global Distribution Systems (GDS), web services, and supplier platforms across airlines, hotels, car-rental companies, and related providers.
SCMNEXX helps travel organizations evaluate the customer, supplier, booking, payment, service, data, integration, financial, and support processes that connect those systems.
Travel operating models
Here Are Some Ways We Support the Travel Industry
Here are several ways SCMNEXX can support travel intermediaries:
Retail Travel Clients
We help retail travel teams differentiate service lines in response to commission reductions and clarify the booking, supplier, fee, service, and settlement processes behind those offerings.
GDS Clients
We help GDS teams evaluate merchandising strategies and practical responses to disintermediation across content, availability, booking, service, settlement, and integration processes.
Connected travel technology
Solutions for Travel Intermediaries
SCMNEXX supports a range of travel-technology solution areas, scoped to the organization’s actual platform and operating needs:
Corporate Travel Platform Development
Create and configure platforms for defined corporate travel needs, including traveler, policy, approval, booking, payment, itinerary, expense, service, reporting, integration, and support requirements.
Integration of Content Hubs
Integrate low-cost-carrier, hotel, and rail content hubs with appropriate GDS and intermediary platforms using defined schemas, mappings, validation, monitoring, and ownership.
Feature-Rich Agency Desktops
Develop agency desktops that bring relevant customer, itinerary, availability, booking, service, policy, payment, exception, and supplier context into one coherent experience.
Next-Generation GDS Features
Evaluate GDS availability caching, dynamic packaging, interactive web capabilities, merchandising, offers, servicing, analytics, security, and support against current operating needs.
Internationalization and Analytics
Implement clickstream, sales, and customer analytics while planning language, locale, currency, privacy, transaction, and reporting requirements with governed definitions.
Internet Booking Engine Development
Develop internet booking engines with the required host and non-host supplier integrations, trip planning, white-label capabilities, search, availability, pricing, payment, changes, refunds, analytics, security, accessibility, and support.
Interoperability and delivery
Travel Industry Standards
Emerging travel-industry standards, including OpenTravel Alliance messaging schemas, can improve interoperability when applicability, versioning, data handling, security, testing, monitoring, and compliance responsibilities are validated for the actual systems and jurisdictions involved.
As new competitive strategies emerge, SCMNEXX helps travel organizations evaluate current options while preparing their processes, integrations, data, and support model for continued change.
Discuss travel intermediaries